Kiveton Pharmacy

How To Create an Intelligent Chatbot in Python Using the spaCy NLP Library

How to Build a Chatbot Using the Python ChatterBot Library by Nikita Silaparasetty

chatbot in python

With NLTK, developers can easily preprocess and analyze text data, allowing chatbots to extract relevant information and generate appropriate responses. Python’s power lies in its ability to handle complex AI tasks while maintaining code simplicity. Its libraries, such as TensorFlow and PyTorch, enable developers to leverage deep learning and neural networks for advanced chatbot capabilities. With Python, chatbot developers can explore cutting-edge techniques in AI and stay at the forefront of chatbot development. Chatbots have become increasingly popular for automating customer interactions, providing assistance, and enhancing user experiences. In this step-by-step guide, you will learn how to create a working chatbot using ChatterBot, a popular Python library.

Also, We Will tell in this article how to create ai chatbot projects with that we give highlights for how to craft Python ai Chatbot. When it comes to building a chatbot with Python, one of the key components to consider is designing an effective conversation flow. Chatbot design requires thoughtful consideration of how conversation should flow Chat PG between users and bots. Natural Language Processing (NLP) technology is employed to enable the chatbot to understand natural language and respond in a way that makes sense to the user. The Bot User Interface (UI) then needs to be designed in such a way that enables dialogue creation guidelines and sequences conversation steps and flows.

Throughout this guide, you’ll delve into the world of NLP, understand different types of chatbots, and ultimately step into the shoes of an AI developer, building your first Python AI chatbot. Furthermore, Python’s rich community support and active development make it an excellent choice for AI chatbot development. The vast online resources, tutorials, and documentation available for Python enable developers to quickly learn and implement chatbot projects. With Python, developers can join a vibrant community of like-minded individuals who are passionate about pushing the boundaries of chatbot technology. Keep in mind, in reality, this would also require some backend programming, where the code takes the user’s information, accesses the database, and makes the necessary changes. This skill path will take you from complete Python beginner to coding your own AI chatbot.

This requires understanding both natural language processing (NLP) and sentiment analysis in order to accurately interpret input data. By leveraging these Python libraries, developers can implement powerful NLP capabilities in their chatbots. To create a conversational chatbot, you could use platforms like Dialogflow that help you design chatbots at a high level. Or, you can build one yourself using a library like spaCy, which is a fast and robust Python-based natural language processing (NLP) library. SpaCy provides helpful features like determining the parts of speech that words belong to in a statement, finding how similar two statements are in meaning, and so on. Consider enrolling in our AI and ML Blackbelt Plus Program to take your skills further.

Use Flask to create a web interface for your chatbot, allowing users to interact with it through a browser. Understanding the types of chatbots and their uses helps you determine the best fit for your needs. The choice ultimately depends on your chatbot’s purpose, the complexity of tasks it needs to perform, and the resources at your disposal. But, if you want the chatbot to recommend products based on customers’ past purchases or preferences, a self-learning or hybrid chatbot would be more suitable. You can integrate your chatbot into a web application by following the appropriate framework’s documentation.

To extract the named entities we use spaCy’s named entity recognition feature. To extract the name of the city a loop is used to traverse all the entities that spaCy has extracted from the user input and check whether the entity label is “GPE” (Geo-Political Entity). Once the name of the city is extracted the get_weather() function is called and the city is passed as an argument and the return value is stored in the variable city_weather. Once you have an understanding of what the user needs for your bot, you can start designing how they will interact with each other. Think about the conversation flow for each type of user and how best to present the information in terms of dialogue choices or options for further exploration.

Python web frameworks like Django and Flask provide easy ways to incorporate chatbots into your projects. A database file named ‘db.sqlite3’ will be created in your working folder that will store all the conversation data. Setting a low minimum value (for example, 0.1) will cause the chatbot to misinterpret the user by taking statements (like statement 3) as similar to statement 1, which is incorrect. Setting a minimum value that’s too high (like 0.9) will exclude some statements that are actually similar to statement 1, such as statement 2. Eventually, you’ll use cleaner as a module and import the functionality directly into bot.py.

Step 1: Install Required Libraries

Humans take years to conquer these challenges when learning a new language from scratch. ChatterBot is a Python library that makes it easy to generate automated

responses to a user’s input. ChatterBot uses a selection of machine learning

algorithms to produce different types of responses. This makes it easy for

developers to create chat bots and automate conversations with users. For more details about the ideas and concepts behind ChatterBot see the

process flow diagram.

Build a contextual chatbot application using Knowledge Bases for Amazon Bedrock Amazon Web Services – AWS Blog

Build a contextual chatbot application using Knowledge Bases for Amazon Bedrock Amazon Web Services.

Posted: Mon, 19 Feb 2024 08:00:00 GMT [source]

Please direct all bug reports and feature requests to the project’s issue

tracker on GitHub. Python plays a crucial role in this process with its easy syntax, abundance of libraries like NLTK, TextBlob, and SpaCy, and its ability to integrate with web applications and various APIs. DigitalOcean makes it simple to launch in the cloud and scale up as you grow — whether you’re running one virtual machine or ten thousand. But if you want to customize any part of the process, then it gives you all the freedom to do so. Alternatively, you could parse the corpus files yourself using pyYAML because they’re stored as YAML files. If you’re hooked and you need more, then you can switch to a newer version later on.

In addition to NLP, AI-powered conversational interfaces are shaping the future of chatbot development. Python’s machine learning capabilities make it an ideal language for training chatbots to learn from user interactions and improve over time. By leveraging AI technologies, chatbots can provide personalized and context-aware responses, creating more engaging and human-like conversations. Self-learning chatbots, also known as AI chatbots or machine learning chatbots, are designed to constantly improve their performance through machine learning algorithms. These chatbots have the ability to analyze and understand user input, learn from previous interactions, and adapt their responses over time. By leveraging natural language processing (NLP) techniques, self-learning chatbots can provide more personalized and context-aware responses.

In this step, you’ll set up a virtual environment and install the necessary dependencies. You’ll also create a working command-line chatbot that can reply to you—but it won’t have very interesting replies for you yet. It’s rare that input data comes exactly in the form that you need it, so you’ll clean the chat export data to get it into a useful input format. This process will show you some tools you can use for data cleaning, which may help you prepare other input data to feed to your chatbot. With that, you have finally created a chatbot using the spaCy library which can understand the user input in Natural Language and give the desired results.

You can build an industry-specific chatbot by training it with relevant data. Additionally, the chatbot will remember user responses and continue building its internal graph structure to improve the responses that it can give. You’ll achieve that by preparing WhatsApp chat data and using it to train the chatbot. Beyond learning from your automated training, the chatbot will improve over time as it gets more exposure to questions and replies from user interactions. You’ll get the basic chatbot up and running right away in step one, but the most interesting part is the learning phase, when you get to train your chatbot.

Chatbots have become an integral part of various industries, offering businesses an efficient way to interact with their customers and provide instant support. There are different types of chatbots, each with its own unique characteristics and applications. Understanding these types can help businesses choose the right chatbot for their specific needs.

Rule-based chatbots, also known as scripted chatbots, operate based on predefined rules and patterns. They are programmed to respond to specific keywords or phrases with predetermined answers. Rule-based chatbots are best suited for simple query-response conversations, where the conversation flow follows a predefined path. They are commonly used in customer support, providing quick answers to frequently asked questions and handling basic inquiries.

Introduction to NLP

First, you import the requests library, so you are able to work with and make HTTP requests. The next line begins the definition of the function get_weather() to retrieve the weather of the specified city. Next, you’ll create a function to get the current weather in a city from the OpenWeather API.

In human speech, there are various errors, differences, and unique intonations. NLP technology, including AI chatbots, empowers machines to rapidly understand, process, and respond to large volumes of text in real-time. You’ve likely encountered NLP in voice-guided GPS apps, virtual assistants, speech-to-text note creation apps, and other chatbots that offer app support in your everyday life. Natural Language Processing or NLP is a prerequisite for our project. NLP allows computers and algorithms to understand human interactions via various languages.

chatbot in python

When constructing your chatbot, you will need to think about what input the user will provide and what output or answer you would like your bot to produce. To do this successfully, you must be familiar with code syntax and how different programming languages work together. Python is an incredibly versatile programming language that is well suited to building different types of chatbots, from customer service bots to trade bots.

Paste the code in your IDE and replace your_api_key with the API key generated for your account. After the ai chatbot hears its name, it will formulate a response accordingly and say something back. Here, we will be using GTTS or Google Text to Speech library to save mp3 files on the file system which can be easily played back. In the current world, computers are not just machines celebrated for their calculation powers. Today, the need of the hour is interactive and intelligent machines that can be used by all human beings alike. For this, computers need to be able to understand human speech and its differences.

When designing the conversation flow, make sure it is intuitively ordered so that users know where their interactions are leading them. For instance, Python’s NLTK library helps with everything from splitting sentences and words to recognizing parts of speech (POS). On the other hand, SpaCy excels in tasks that require deep learning, like understanding sentence context and parsing.

Project Overview

To start off, you’ll learn how to export data from a WhatsApp chat conversation. After importing ChatBot in line 3, you create an instance of ChatBot in line 5. The only required argument is a name, and you call this one “Chatpot”. No, that’s not a typo—you’ll actually build a chatty flowerpot chatbot in this tutorial! You’ll soon notice that pots may not be the best conversation partners after all. Instead, you’ll use a specific pinned version of the library, as distributed on PyPI.

For this tutorial, you’ll use ChatterBot 1.0.4, which also works with newer Python versions on macOS and Linux. ChatterBot 1.0.4 comes with a couple of dependencies that you won’t need for this project. However, you’ll quickly run into more problems if you try to use a newer version of ChatterBot or remove some of the dependencies. You should be able to run the project on Ubuntu Linux with a variety of Python versions. However, if you bump into any issues, then you can try to install Python 3.7.9, for example using pyenv. Ok with the above libraries installed we are good to go with the coding part.

Writing the code for your chatbot is one of the most important steps in creating a successful bot. It’s important to make sure that you understand the code syntax and have experience with programming languages like Python before diving into chatbot development. The future of chatbot development with Python looks promising, with advancements in AI and NLP paving the way for more intelligent and personalized conversational interfaces. As technology continues to evolve, developers can expect exciting opportunities and new trends to emerge in this field. By following this step-by-step guide, you will be able to build your first Python AI chatbot using the ChatterBot library. With further experimentation and exploration, you can enhance your chatbot’s capabilities and customize its responses to create a more personalized and engaging user experience.

You can use this chatbot as a foundation for developing one that communicates like a human. The code samples we’ve shared are versatile and can serve as building blocks for similar AI chatbot projects. This model, presented by Google, replaced earlier traditional sequence-to-sequence models with attention mechanisms.

If you’ve been looking to craft your own Python AI chatbot, you’re in the right place. This comprehensive guide takes you on a journey, transforming you from an AI enthusiast into a skilled creator of AI-powered conversational interfaces. This article provides a step-by-step guide using the ChatterBot library, covering installation, training, and integration into a web application. Chatbots can be classified into rule-based, self-learning, and hybrid chatbots, each with its own advantages and use cases.

Now that you have an understanding of the different types of chatbots and their uses, you can make an informed decision on which type of chatbot is the best fit for your business needs. We can also output a default error message if the chatbot is unable to understand the input data. In the next section, you’ll create a script to query the OpenWeather API for the current weather in a city. After you’ve completed that setup, your deployed chatbot can keep improving based on submitted user responses from all over the world. You can imagine that training your chatbot with more input data, particularly more relevant data, will produce better results. If you scroll further down the conversation file, you’ll find lines that aren’t real messages.

What does the future hold for chatbot development with Python?

By leveraging the power of Python, developers can create sophisticated AI chatbots that can understand and respond to user queries with ease. The future of chatbot development with Python holds great promise for creating intelligent and intuitive conversational experiences. With ongoing advancements in NLP and AI, chatbots built with Python are set to become even more sophisticated, enabling seamless interactions and delivering personalized solutions. As the field continues to evolve, developers can expect new opportunities and challenges, pushing the boundaries of what chatbots can achieve. Hybrid chatbots combine the capabilities of rule-based and self-learning chatbots, offering the best of both worlds.

By following the step-by-step guide, you will learn how to build your first Python AI chatbot using the ChatterBot library. The guide covers installation, training, response generation, and integration into a web application, equipping you with the necessary skills to create a functional chatbot. You have successfully created chatbot in python an intelligent chatbot capable of responding to dynamic user requests. You can try out more examples to discover the full capabilities of the bot. To do this, you can get other API endpoints from OpenWeather and other sources. Another way to extend the chatbot is to make it capable of responding to more user requests.

  • You’ll write a chatbot() function that compares the user’s statement with a statement that represents checking the weather in a city.
  • After all of these steps are completed, it is time to actually deploy the Python chatbot to a live platform!
  • Now, you will create a chatbot to interact with a user in natural language using the weather_bot.py script.
  • ChatterBot uses a selection of machine learning

    algorithms to produce different types of responses.

The step-by-step guide below will walk you through the process of creating and training your chatbot, as well as integrating it into a web application. After all of the functions that we have added to our chatbot, it can now use speech recognition techniques to respond to speech cues and reply with predetermined responses. However, our chatbot is still not very intelligent in terms of responding to anything that is not predetermined or preset. Artificially intelligent ai chatbots, as the name suggests, are designed to mimic human-like traits and responses.

Now, you will create a chatbot to interact with a user in natural language using the weather_bot.py script. To simulate a real-world process that you might go through to create an industry-relevant https://chat.openai.com/ chatbot, you’ll learn how to customize the chatbot’s responses. You can apply a similar process to train your bot from different conversational data in any domain-specific topic.

Building a Python AI chatbot is no small feat, and as with any ambitious project, there can be numerous challenges along the way. In this section, we’ll shed light on some of these challenges and offer potential solutions to help you navigate your chatbot development journey. Make your chatbot more specific by training it with a list of your custom responses. Use the ChatterBotCorpusTrainer to train your chatbot using an English language corpus. Python, a language famed for its simplicity yet extensive capabilities, has emerged as a cornerstone in AI development, especially in the field of Natural Language Processing (NLP). Its versatility and an array of robust libraries make it the go-to language for chatbot creation.

In the if block we ensure the status code of the API response is 200 (which means that we successfully fetched the weather information) and return the weather description. Here, we will create a function that the bot will use to acquire the current weather in a city. Well, it is intelligent software that interacts with us and responds to our queries. To run a file and install the module, use the command “python3.9” and “pip3.9” respectively if you have more than one version of python for development purposes.

They are ideal for complex conversations, where the conversation flow is not predetermined and can vary based on user input. A. An NLP chatbot is a conversational agent that uses natural language processing to understand and respond to human language inputs. It uses machine learning algorithms to analyze text or speech and generate responses in a way that mimics human conversation. NLP chatbots can be designed to perform a variety of tasks and are becoming popular in industries such as healthcare and finance. ChatterBot is a Python library designed to facilitate the creation of chatbots and conversational agents.

Debugging is the process of finding and fixing errors in computer programs, while testing involves running a program to evaluate its performance based on certain criteria or variables. It’s essential that you thoroughly debug and test your program before unleashing it on the public, so make sure that all variables are considered and tested before moving on. Knowing this helps frame your conversation flow and design parameters. Additionally, consider the language you’ll use and whether or not your bot should be able to respond to multiple conversations simultaneously. Defining the purpose and characteristics of a chatbot is an essential step when creating one with Python.

These chatbots are programmed with predefined rules and patterns, but they also have the ability to learn and adapt from user interactions. Hybrid chatbots can provide immediate responses to common queries and gradually improve their performance by learning from user feedback. They are suitable for a wide range of applications, from customer support to virtual assistants. Natural Language Processing (NLP) is a crucial component of chatbot development, enabling chatbots to understand and respond to user queries effectively. Python provides a range of libraries such as NLTK, SpaCy, and TextBlob, which make implementing NLP in chatbots more manageable. In the previous two steps, you installed spaCy and created a function for getting the weather in a specific city.

6 “Best” Chatbot Courses & Certifications (May 2024) – Unite.AI

6 “Best” Chatbot Courses & Certifications (May .

Posted: Wed, 01 May 2024 07:00:00 GMT [source]

You’ll find more information about installing ChatterBot in step one. Finally, you have created a chatbot and there are a lot of features you can add to it. We will compare the user input with the base sentence stored in the variable weather and we will also extract the city name from the sentence given by the user. Next, we define a function get_weather() which takes the name of the city as an argument. After this, we make a GET request using requests.get() function to the API endpoint and we store the result in the response variable. After this, the result of the GET request is converted to a Python dictionary using response.json().

chatbot in python

To extract the city name, you get all the named entities in the user’s statement and check which of them is a geopolitical entity (country, state, city). If it is, then you save the name of the entity (its text) in a variable called city. This URL returns the weather information (temperature, weather description, humidity, and so on) of the city and provides the result in JSON format. After that, you make a GET request to the API endpoint, store the result in a response variable, and then convert the response to a Python dictionary for easier access.

Try adding some more clean training data and see how accurate you can make it. Next you’ll be introducing the spaCy similarity() method to your chatbot() function. The similarity() method computes the semantic similarity of two statements as a value between 0 and 1, where a higher number means a greater similarity. You need to specify a minimum value that the similarity must have in order to be confident the user wants to check the weather. You refactor your code by moving the function calls from the name-main idiom into a dedicated function, clean_corpus(), that you define toward the top of the file.

NLP combines computational linguistics, which involves rule-based modeling of human language, with intelligent algorithms like statistical, machine, and deep learning algorithms. Together, these technologies create the smart voice assistants and chatbots we use daily. Python is a great language for creating powerful and intuitive chatbots. It’s easy to learn and provides the ability to create complex logic for your bots. In conclusion, this comprehensive guide has provided an in-depth look at chatbot development using Python.

You can foun additiona information about ai customer service and artificial intelligence and NLP. This will help you determine if the user is trying to check the weather or not. Interacting with software can be a daunting task in cases where there are a lot of features. In some cases, performing similar actions requires repeating steps, like navigating menus or filling forms each time an action is performed. Chatbots are virtual assistants that help users of a software system access information or perform actions without having to go through long processes. Many of these assistants are conversational, and that provides a more natural way to interact with the system.

By the end of this tutorial, you’ll have a basic chatbot framework that can be further customized to suit your specific needs. The ChatterBot library combines language corpora, text processing, machine learning algorithms, and data storage and retrieval to allow you to build flexible chatbots. Challenges include understanding user intent, handling conversational context, dealing with unfamiliar queries, lack of personalization, and scaling and deployment.

  • If you’re hooked and you need more, then you can switch to a newer version later on.
  • After data cleaning, you’ll retrain your chatbot and give it another spin to experience the improved performance.
  • These libraries, such as NLTK, SpaCy, and TextBlob, empower developers to implement complex NLP tasks with ease.
  • Keep in mind, in reality, this would also require some backend programming, where the code takes the user’s information, accesses the database, and makes the necessary changes.

To have a better understanding of ChatterBot’s functionality, we will first define our project scenario. You have created a chatbot that is intelligent enough to respond to a user’s statement—even when the user phrases their statement in different ways. The chatbot uses the OpenWeather API to get the current weather in a city specified by the user.

Terms and Conditions of Sale

1 These Terms and Conditions of Sale

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services on the www.kivetonpharmacy.com website.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products and to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2 Information about us and how to contact us

2.1 Who we are. We are OTC direct services ltd a company registered in England and Wales under the trading name of Kiveon deliver pharmacy. Our company registration number is 12239643 and our registered office address is: 43 Forthill road Sheffield S9 1BA, United Kingdom. Our registered VAT number is GB373807574.

2.2 How to contact us. You can contact us using the following email address pharmacy.fq716@nhs.net or by telephone using the following number 0114 698 0161.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3 Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because it may not be clinically appropriate to supply the product you have ordered, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We only sell to the UK and EU. Our website is solely for the sale or supply of our products in the UK and EU. Unfortunately, we do not deliver to addresses outside the UK or EU.

3.5 English Language. We only provide treatment and advice in English and it will be your responsibility to ensure that you fully understand our advice.

3.6 Emergencies. You must not use our website or services for emergencies. In emergencies, you should consult your local doctor or the emergency department of your nearest hospital.

4 Our products

4.1 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5 Your right to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (please refer to clause 8).

6 Our right to make changes

Changes to the products and/or services . We may change the product or our services offered on the website at any time which may include amendments required to reflect changes in relevant laws and regulatory requirements.

7 Providing the products

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2 When we will provide the products. We will deliver the products that are the subject of your order as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery, our delivery company will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. We will only post the products through the letterbox without the need for a signature where you have specifically selected this option during the ordering process.

7.5 If you do not re-arrange delivery. After a failed delivery to you and you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

7.6 Automatic delivery upgrades. In some instances, we may have to automatically upgrade your delivery method; if the shipment does not comply with the size constraints of your chosen delivery method or your chosen delivery method does not have adequate insurances. In these instances, we will not charge you any more for the upgrade.

7.7 Combination of orders. In the event that two or more orders are placed to the same address by the same account on the same day, we may combine the orders into one single delivery. This decision is ultimately at the discretion of the pharmacist on duty. You will not be charged any extra fees, nor will you be re-reimbursed for the cost of the delivery.

7.8 When you become responsible for the goods. The products which we deliver to you will be your responsibility from the time we deliver the product to the address you gave us.

7.9 When you own goods. You own a product which is goods once we have received payment in full.

7.10 What will happen if you do not give required information to us . We may need certain information from you so that we can supply the products to you, for example, the information you are asked to give us for the medical assessment prior to placing your order with us. If we require additional information, we will contact you to ask for this information. We will not be responsible for liability arising out of supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. We will also not be responsible for liability arising as a result of any incorrect or misleading information you have given us.

7.11 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product after an order has been accepted by us due to a change in relevant laws and regulatory requirements or where the supply of the product would not be clinically appropriate.

7.12 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product if we have already accepted your order. You may contact us to end the contract for a product if we suspend it and we will refund any sums you have paid in advance for the products that have not been supplied to you.

7.13 No right of re-supply. You agree that you will not sell, supply or make available the products we have supplied to you to any other person.

7.14 Mental Capacity Act 2005. You confirm that consent to care and treatment from our website has not been sought in line with the Mental Capacity Act 2005.

7.15 Testing Kits. In relation to any testing kit purchased through our website, you acknowledge that neither we nor the manufacturer of the test kits or the supplier of the testing services are able to guarantee the absolute effectiveness or accuracy of the test kit. Therefore, you acknowledge and accept that there may be instances where results obtained from a test kit may be inaccurate including the occurrence of a false positive or false negative result. Subject to the provisions in clause 12, we will not be liable for any inaccurate or other information arising from the results of a test kit and that you should seek medical advice from an appropriate healthcare professional if you think you may be suffering from a medical condition or have any specific queries on medical matters.

8 Your rights to end the contract

8.1 Ending the contract because of something we have done . You may be able to end a contract for a reason set out at (a) to (c) below. Where you decide to end the contract, the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

(a) we have told you about an upcoming change to the product (please refer to clause 6);

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c) there is a risk that supply of the products may be significantly delayed because of events outside our control.

8.2 When you don’t have the right to change your mind. You will not be able to return any medicines which you have ordered if the return is not for any of the reasons set out in clause 8.1 above. Please note that the Consumer contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to the sale of medicinal products under a prescription.

8.3 How we will refund you. If you are exercising your right to end a contract based on the reasons set out in clause 8.1, we will refund you the price you paid for any products which have not been despatched to you, by the method you used for payment.

9 Our rights to end the contract

9.1 We may end the contract if you break it . We may end the contract for a product at any time by writing to you if:

(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

(b) you do not, within a reasonable time, allow us to deliver the products to you.

10 If there is a problem with the product

10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us.

10.2 Summary of your legal rights . We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

11 Price and payment

11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.

11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

11.3 What happens if we got the price wrong . It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

11.4 When you must pay and how you must pay . We accept payment with Visa, Mastercard and American Express credit and debit cards. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

12 Our responsibility for loss or damage suffered by you

12.1 We are responsible to you for foreseeable loss and damage caused by us . If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so . This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.

12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, loss of sales, loss of revenue, business interruption, business interruption, loss of business opportunity or for any indirect or consequential loss or damage.

13 How we may use your personal information

13.1 How we will use your personal information. We will use the personal information you provide to us:

(a) to supply the products to you;

(b) to process your payment for the products; and

(c) in accordance with our Privacy Policy and/or any other consents for information that you have given us.

14 Other important terms

14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

14.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.3 If a court finds part of this contract illegal, the rest will continue in force . Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.4 Even if we delay in enforcing this contract, we can still enforce it later . If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

14.5 Which laws apply to this contract and where you may bring legal proceedings . These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you are a consumer and not resident in the UK, you may in some circumstances be permitted to bring proceedings in the EU member state in which you reside. If you are a business customer, then you agree to the exclusive jurisdiction of the English courts.